IT Consulting | IT Support | Managed Services | New Jersey Computer Support Services
SMB25 Network Maintenance Plan
SMB20: 1-4 Servers, 20-25 users | |
Cost: | $1,899/month |
Time allotment: | 20 hours/ month |
Scope of Coverage: | 8am-6pm - Monday Through Friday- Remote and On-site Service |
Request a Proposal | Call now to speak with an IAAS Specialist: Toll Free: (888) 941-7770 |
Support Plan: SMB25
|
Supports 25-30 Users
| 1-5 Servers
|
---|---|
Total Monthly Support Time Included: |
20 hours
|
Monthly Cost: |
$1,899.00
|
PROACTIVE MAINTENANCE | |
24x7 Remote Critical Uptime and Health Monitoring of Servers | |
24x7 Remote Monitoring of Workstations, Tablets and Laptops |
|
8x6 M-F Proactive Maintenance |
|
Weekly \ Biweekly Scheduled Server Maintenance |
6 hours per month
|
Weekly \ Biweekly Health Reporting |
|
Microsoft Updates and Patch Management |
|
Event Viewer Checkup |
|
Network Resource Monitoring |
|
Automatic Problem Escalation & Resolution |
|
Monitoring and Maintenance of Additional Servers (more than 5) |
$149.00 per month per server
|
TECHNICAL SUPPORT | |
8x6 M-F Remote Helpdesk Support |
4 hours per month
|
8x6 M-F On-site Support |
4 hours per month
|
8x6 M-F Remote Support of Servers and Network Resources |
4 hours per month
|
Emergency On-site Support |
2 hours per month
|
Network Devices Supported: (Firewalls, Routers, NAS, SAN, Managed switch, and Network Security Appliances) |
3 Devices included |
Monthly Scheduled On-site System Admin Visit |
monthly half day visit
|
Line of Business Application Support \ Vendor support |
|
Network Printer Management and Support |
|
iPhone, BlackBerry, Android, Windows Phone Support |
|
Microsoft Exchange Server Support |
|
Online \ Email Ticketing System |
|
SECURITY SERVICES | |
Network Security Auditing |
|
Vulnerability Scanning |
|
Free Spyware / Malware Removal Agent |
|
Firewall Management and Monitoring | |
ICS Secure Cloud | (MDM) Mobile Device Management | |
ICS Secure Cloud Web Protection and Security | |
Antivirus \ Antispam Management |
|
ICS SECURE CLOUD SERVICES: | |
ICS Secure Cloud Microsoft Hosted Exchange 2013 25GB Mailbox (cost per month) | |
ICS Secure Cloud Advanced Mail Security | Antispam | |
ICS Secure Cloud | Remote Data Backup (cost per month) | |
BACKUP & DISASTER RECOVERY | |
ICS Secure Cloud | Remote Data Backup |
250GB
|
Unlimited Backup Management & Support |
|
Daily Review of Remote Backup Reports |
|
MS Exchange Database Remote Backup |
|
MS Exchange Mail Level Remote Backup |
|
MS Hyper-V Virtual Machine Backup |
|
VMware Virtual Machine Backup |
|
MS SQL Server Database Remote Backup |
|
ICS Secure Cloud Message Continuity | |
Wireless Backup Internet |
|
Server Collocation: (Cost Per U\Month) includes Internet, Firewall, Power & more) | |
Advanced Disaster Recovery Solutions |
Available
|
Virtual CTO Service (Chief Technology Officer) | |
Ask the Virtual CTO Service |
|
How to Questions and Answers |
|
Strategic Technology Planning |
|
SERVICES & BENEFITS | |
85% of support calls are answered in 1 minute or less |
|
Online Customer Portal |
|
Asset Tracking and Management |
|
Vendor Management |
|
IT Purchasing and Guidance |
|
Discounts on Projects & Installations |
|
Cloud Computing Services | |
Support for Multiple Office Locations |
|
Microsoft Certified Managed Service | |
Priority Response Times |
|
Additional Hours |
$135/hr
|
SERVICE LEVEL AGREEMENT | |
Guaranteed Critical Server \ Network down Response |
within 1 hour or less
|
High Priority Response for Management and Executives |
within 2 hours or less
|
Guaranteed Noncritical Issue Response |
within one Business Day or less
|
Call now to speak with an IT specialist: (201) 720-3775
-
Download our brochure to learn more about us
Download our company overview for more information about us
Download Brochure
We Offer:
- Microsoft Silver Certified Partner
- Dynamic Support | Managed IT
- Cloud Computing for Business