SMB35 Proactive Maintenance and IT Support Plan

SMB35: 1-6 Servers, 35-50 users
Cost: $2,799/month
Time allotment: 30 hours/ month
Scope of Coverage: 8am-6pm - Monday Through Friday- Remote and On-site Service
Request a Proposal Call now to speak with an IAAS Specialist: Toll Free: (888) 941-7770
Support Plan: SMB35
Supports 35-50 Users | 1-6 Servers
Total Monthly Support Time Included:
30 hours
Monthly Cost:
$2,799.00
PROACTIVE MAINTENANCE  
24x7 Remote Critical Uptime and Health Monitoring of Servers
Get immediate remote support when you need it
24x7 Remote Monitoring of Workstations, Tablets and Laptops
Get immediate remote support when you need it
8x6 M-F Proactive Maintenance
Get immediate remote support when you need it
Weekly \ Biweekly Scheduled Server Maintenance
8 hours per month
Weekly \ Biweekly Health Reporting
Get immediate remote support when you need it
Microsoft Updates and Patch Management
Get immediate remote support when you need it
Event Viewer Checkup
Get immediate remote support when you need it
Network Resource Monitoring
Get immediate remote support when you need it
Automatic Problem Escalation & Resolution
Get immediate remote support when you need it
Monitoring and Maintenance of Additional Servers (more than 9)
$149.00 per month per server
TECHNICAL SUPPORT  
8x6 M-F Remote Helpdesk Support
10 hours per month
8x6 M-F On-site Support
4 hours per month
8x6 M-F Remote Support of Servers and Network Resources
6 hours per month
Emergency On-site Support
2 hours per month
Monthly Scheduled On-site System Admin Visit
monthly full day visit
Network Devices Supported: (Firewalls, Routers, NAS, SAN, Managed switch, and Network Security Appliances)

4 Devices included
Line of Business Application Support \ Vendor support
Get immediate remote support when you need it
Network Printer Management and Support
Get immediate remote support when you need it
iPhone, BlackBerry, Android, Windows Phone Support
Get immediate remote support when you need it
Microsoft Exchange Server Support
Get immediate remote support when you need it
Online \ Email Ticketing System
Get immediate remote support when you need it
SECURITY SERVICES  
Network Security Auditing
Get immediate remote support when you need it
Vulnerability Scanning
Get immediate remote support when you need it
Free Spyware / Malware Removal Agent
Get immediate remote support when you need it
Firewall Management and Monitoring
Get immediate remote support when you need it
ICS Secure Cloud | (MDM) Mobile Device Management
Get immediate remote support when you need it
ICS Secure Cloud Web Protection and Security
Get immediate remote support when you need it
Antivirus \ Antispam Management
Get immediate remote support when you need it
ICS SECURE CLOUD SERVICES:  
ICS Secure Cloud Microsoft Hosted Exchange 2013 25GB Mailbox (cost per month)
ICS Secure Cloud Advanced Mail Security | Antispam
Get immediate remote support when you need it
ICS Secure Cloud | Remote Data Backup (cost per month)
Get immediate remote support when you need it
BACKUP & DISASTER RECOVERY  
ICS Secure Cloud | Remote Data Backup
350GB
Unlimited Backup Management & Support
Get immediate remote support when you need it
Daily Review of Remote Backup Reports
Get immediate remote support when you need it
MS Exchange Database Remote Backup
Get immediate remote support when you need it
MS Exchange Mail Level Remote Backup
Get immediate remote support when you need it
MS Hyper-V Virtual Machine Backup
Get immediate remote support when you need it
VMware Virtual Machine Backup
Get immediate remote support when you need it
MS SQL Server Database Remote Backup
Get immediate remote support when you need it
ICS Secure Cloud Message Continuity
Get immediate remote support when you need it
Wireless Backup Internet
Get immediate remote support when you need it
Server Collocation: (Cost Per U\Month) includes Internet, Firewall, Power & more)
Advanced Disaster Recovery Solutions
Available
SERVICES & BENEFITS  
85% of support calls are answered in 1 minute or less
Get immediate remote support when you need it
Online Customer Portal
Get immediate remote support when you need it
Asset Tracking and Management
Get immediate remote support when you need it
Vendor Management
Get immediate remote support when you need it
Discounts on Projects & Installations
Get immediate remote support when you need it
Cloud Computing Services
Get immediate remote support when you need it
Support for Multiple Office Locations
Get immediate remote support when you need it
Microsoft Certified Managed Service
Get immediate remote support when you need it
Priority Response Times
Get immediate remote support when you need it
Additional Hours
$135/hr
SERVICE LEVEL AGREEMENT  
Guaranteed Critical Server \ Network down Response
within 1 hour or less
High Priority Response for Management and Executives
within 2 hours or less
Guarantied Noncritical Issue Response
within one Business Day or less
Call now to speak with an IT support specialist: TollFree: (888) 941-7770

We Offer:

  • Microsoft Silver Certified Partner
  • Dynamic Support | Managed IT
  • Cloud Computing for Business
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