SMB50 Proactive Maintenance and IT Support Plan
| SMB50: 1-8 Servers, 50-75 users | |
| Cost: | $3,699/month |
| Time allotment: | 42 hours/ month |
| Scope of Coverage: | 8am-6pm - Monday Through Friday- Remote and On-site Service |
| Request a Proposal | Call now to speak with an IAAS Specialist: Toll Free: (888) 941-7770 |
|
Support Plan: SMB50
|
Supports 50-75 Users
| 1-8 Servers
|
|---|---|
| Total Monthly Support Time Included: |
42 hours
|
| Monthly Cost: |
$3,699.00
|
| PROACTIVE MAINTENANCE | |
| 24x7 Remote Critical Uptime and Health Monitoring of Servers |
 |
| 24x7 Remote Monitoring of Workstations, Tablets and Laptops |
|
| 8x6 M-F Proactive Maintenance |
|
| Weekly \ Biweekly Scheduled Server Maintenance |
12 hours per month
|
| Weekly \ Biweekly Health Reporting |
|
| Microsoft Updates and Patch Management |
|
| Event Viewer Checkup |
|
| Network Resource Monitoring |
|
| Automatic Problem Escalation & Resolution |
|
| Monitoring and Maintenance of Additional Servers (more than 9) |
$149.00 per month per server
|
| TECHNICAL SUPPORT | |
| 8x6 M-F Remote Helpdesk Support |
14 hours per month
|
| 8x6 M-F On-site Support |
4 hours per month
|
| 8x6 M-F Remote Support of Servers and Network Resources |
8 hours per month
|
| Emergency On-site Support |
4 hours per month
|
| Monthly Scheduled On-site System Admin Visit |
monthly full day visit
|
| Network Devices Supported: (Firewalls, Routers, NAS, SAN, Managed switch, and Network Security Appliances) |
5 Devices included |
| Line of Business Application Support \ Vendor support |
|
| Network Printer Management and Support |
|
| iPhone, BlackBerry, Android, Windows Phone Support |
|
| Microsoft Exchange Server Support |
|
| Online \ Email Ticketing System |
|
| SECURITY SERVICES | |
| Network Security Auditing |
|
| Vulnerability Scanning |
|
| Free Spyware / Malware Removal Agent |
|
| Firewall Management and Monitoring |
|
| ICS Secure Cloud | (MDM) Mobile Device Management |
|
| ICS Secure Cloud Web Protection and Security |
|
| Antivirus \ Antispam Management |
|
| ICS SECURE CLOUD SERVICES: | |
| ICS Secure Cloud Microsoft Hosted Exchange 2013 25GB Mailbox (cost per month) | |
| ICS Secure Cloud Advanced Mail Security | Antispam |
|
| ICS Secure Cloud | Remote Data Backup (cost per month) |
|
| BACKUP & DISASTER RECOVERY | |
| ICS Secure Cloud | Remote Data Backup |
500GB
|
| Unlimited Backup Management & Support |
|
| Daily Review of Remote Backup Reports |
|
| MS Exchange Database Remote Backup |
|
| MS Exchange Mail Level Remote Backup |
|
| MS Hyper-V Virtual Machine Backup |
|
| VMware Virtual Machine Backup |
|
| MS SQL Server Database Remote Backup |
|
| ICS Secure Cloud Message Continuity |
|
| Wireless Backup Internet |
|
| Server Collocation: (Cost Per U\Month) includes Internet, Firewall, Power & more) | |
| Advanced Disaster Recovery Solutions |
Available
|
| SERVICES & BENEFITS | |
| 85% of support calls are answered in 1 minute or less |
|
| Online Customer Portal |
|
| Asset Tracking and Management |
|
| Vendor Management |
|
| Discounts on Projects & Installations |
|
| Cloud Computing Services |
|
| Support for Multiple Office Locations |
|
| Microsoft Certified Managed Service |
|
| Priority Response Times |
|
| Additional Hours |
$135/hr
|
| SERVICE LEVEL AGREEMENT | |
| Guaranteed Critical Server \ Network down Response |
within 1 hour or less
|
| High Priority Response for Management and Executives |
within 2 hours or less
|
| Guarantied Noncritical Issue Response |
within one Business Day or less
|
Call now to speak with an IT specialist: (201) 365-9716
Why Choose Us?
- Microsoft Certified Cloud AI Partner
- SOC II Certified Managed Service Provider
- Google 5 Star Rated Business
- 24/7 US Based Technical Team
- Better Business Bureau A+ Rated
Schedule an IT Discovery Call
About Us:
- 200+ 5-Star Google Rated IT Firm
- Microsoft Certified Cloud AI Partner
- SOC II Certified Managed Service Provider
- Better Business Bureau A+ Rated
