NJ Computer Maintenance & Network Support Plans
ICS Managed Services allow your company to focus on your business objectives by providing relief from the challenges of day-to-day IT functions. From server maintenance to end-user support, we can handle all of your IT needs. Request a Proposal

NJ Computer Maintenance and Network Support Plans

Server Maintenance Plans

View Our Monthly Maintenance and Support Plans and Pricing


ICS provides you with an affordable way to maximize the business value of your network

• Increase returns on technology spending
• Increase performance – extend the life of your IT assets
• Maximize uptime and business efficiency
• Improve your network security
• Safeguard your business 24x7x365
• Take corrective action before problems occur

Computer networks in small-medium businesses have become increasingly complex.  Business owners attempt to maintain their computer networks with limited resources. They face the challenges of multiple servers, remote office connectivity, electronic mail systems, and network printing.  Many companies do not have a budget that will allow them to hire experienced full-time IT personnel to assist with the everyday challenges. They are left helplessly relying on the reactive service model.  When they experience a problem with their network, they contact a consultant for assistance and wait for help to arrive.

ICS has recognized the need for proactive monthly service plans.  Plans that allow our customers to experience maximum uptime and a minimum number of support emergencies.  We provide you with a world-class IT department, with technicians trained in the latest skill set for a fraction of the cost of an in-house staff.  Our Proactive Maintenance & Support Plans include routine maintenance of servers and network resources, helpdesk and technical liaison, scheduled on-site visits, business disruption avoidance and disaster recovery planning, secure remote data backup, backup of Exchange Mail Box, and discounts on installations and network upgrades.   We constantly monitor the health of your network to identify problems before they take your system down.  Our proactive plans allow small–medium business owners to have peace of mind as if they had their own full-time IT support staff.

Our Monthly Service Agreements include:

1. Proactive Maintenance of Servers and Network Resources
We look for small errors and warning signs that allow us to address them before they turn into big problems that may cause outages, downtime, and loss of productivity and/or corruption of data.

2. Business Disruption Avoidance & Disaster Recovery Planning

• Review of “Backup Calendar”
• Semi-Annual analysis of integrity of all tape media
• Monthly (or as necessary) cleaning of tape drive(s)
• Quarterly test of UPS (battery backup) shut down procedure & battery life time
• Semi Annual test of RAID functionality and rebuild procedures
  
  

3. Helpdesk & Technical Liaison
 Larger organizations enjoyed all of these benefits simply by having multiple internal staff members serving as an IT department.  Integrated Computer Services Inc. provides the same services without the need for the costly overhead of employees.

4. ICS Secure Remote Backup Service
We include an off-site backup account to protect your most valuable asset - your data.

Remote Maintenance

• Remote network maintenance performed weekly as a regular preventative schedule:
• Microsoft Windows Updates and patches
• Antivirus updates and full server scans
• Review Windows System Log Files
• Deliver monthly report of maintenance and status if failures occur (by email)
• Network administration including the following:
• Creating/deleting user IDs, login scripts, and menus
• Maintain printing configurations, print queues, and print job definitions.
• Updating client software drivers as needed.
• Configuring tape & Off-site backup jobs
• Maintaining network login and Internet connection security

On-site Maintenance

Onsite maintenance will be performed as requested or desired by Customer.
This will be considered within scope of contract. Any equipment or materials is considered billable.
Items Covered by this support agreement:

• Network files server hardware service including disk drives, memory, and backup devices.
• Network operating system including the installation of all patches and updates
• Workstation (PC) client software for communication with network file server
• Workstation Network Interface Card (NIC), Switches, & Routers

This agreement covers labor only. Client is responsible for all product licensing.
Please note: The following items may require additional costs:
Hardware that is defective, out of warranty or not purchased from ICSS,Inc.

• Network operating system upgrades to newer versions and additional licenses
• Printer service and consumable items (toner, fuser, etc.)
• Microsoft Exchange Server repair or any escalated Problem requiring 3rd party support.
• Microsoft break/fix support fees ($250/incident) Microsoft installation support rate $250/hr
  
  

Request a Complementary Technology Assessment