ICS Block Hour Managed IT Support Plans, Pricing, and Information

IT Support Plans Comparison

ICS Block Hour Support Plans are competitively priced and provide the full IT department experience at a fraction of the cost.. Each plan provides proactive maintenance, server monitoring, remote helpdesk support, on-site support, unlimited remote data backup, virtual CTO (IT Strategy), vendor management and more.

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ICS Block Hour Managed IT Services - Support Plan Details:

ICS Block Hour Support Plans:
SMB10 8-15 users 1-2 Servers
SMB20 20-25 Users 1-4 Servers
SMB25 25-30 Users
1-5 Servers
SMB35 35-50 Users 1-6 Servers
SMB50 50-75 Users 1-8 Servers
 
30-day FREE Trial Included:
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Total Monthly Support Time Included:
9 hours
15 hours
20 hours
30 hours
42 hours
Monthly Cost:
$999.00
$1,499.00
$1,899.00
$2,799.00
$3,699.00
PROACTIVE MAINTENANCE          
24x7 Remote Critical Uptime and Health Monitoring of Servers
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
24x7 Remote Monitoring of Workstations, Tablets and Laptops
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
8x6 M-F Proactive Maintenance
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Weekly \ Biweekly Scheduled Server Maintenance
2 hours per month
4 hours per month
6 hours per month
8 hours per month
12 hours per month
Weekly \ Biweekly Health Reporting
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Microsoft Updates and Patch Management
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Event Viewer Checkup
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Network Resource Monitoring
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Monitoring and Maintenance of Additional Servers
$149.00 per month per server
$149.00 per month per server
$149.00 per month per server
$149.00 per month per server
$149.00 per month per server
Automatic Problem Escalation & Resolution
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
TECHNICAL SUPPORT          
8x6 M-F Remote Helpdesk Support
3 hours per month
4 hours per month
4 hours per month
10 hours per month
14 hours per month
8x6 M-F On-site Support
2 hours per month
4 hours per month
4 hours per month
4 hours per month
4 hours per month
8x6 M-F Remote Support of Servers and Network Resources
2 hours per month
2 hours per month
4 hours per month
6 hours per month
8 hours per month
Emergency On-site Support
1 hours per month
2 hours per month
2 hours per month
4 hours per month
Network Devices Supported: (Firewalls, Routers, NAS, SAN, Managed switch and Network Security Appliances)

1 Device included

2 Devices included

3 Devices included

4 Devices included

5 Devices included
Monthly Scheduled On-site System Admin Visit
monthly half day visit
monthly half day visit
monthly full day visit
monthly full day visit
Line of Business Application Support \ Vendor support
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Network Printer Management and Support
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
iPhone, BlackBerry, Android, Windows Phone Support
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Microsoft Exchange Server Support
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Online \ Email Ticketing System
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
SECURITY SERVICES          
Network Security Auditing
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Vulnerability Scanning
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Free Spyware / Malware Removal Agent
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Firewall Management and Monitoring
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
ICS Secure Cloud | (MDM) Mobile Device Management
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
ICS Secure Cloud Web Protection and Security
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Antivirus \ Antispam Management
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
ICS SECURE CLOUD SERVICES:          
Microsoft Hosted Exchange 2013 25GB Mailbox (cost per month) $9.95 $9.95 $9.95 $9.95 $9.95
ICS Secure Cloud Advanced Mail Security | Antispam Get immediate remote support when you need it Get immediate remote support when you need it Get immediate remote support when you need it Get immediate remote support when you need it Get immediate remote support when you need it
ICS Secure Cloud | Remote Data Backup (cost per month) Get immediate remote support when you need it Get immediate remote support when you need it Get immediate remote support when you need it Get immediate remote support when you need it Get immediate remote support when you need it
BACKUP & DISASTER RECOVERY          
ICS Secure Cloud | Remote Data Backup 100GB Get immediate remote support when you need it 200GB Get immediate remote support when you need it 250GB Get immediate remote support when you need it350GB Get immediate remote support when you need it 500GB
Unlimited Backup Management & Support Get immediate remote support when you need it Get immediate remote support when you need it Get immediate remote support when you need it Get immediate remote support when you need it Get immediate remote support when you need it
Daily Review of Remote Backup Reports Get immediate remote support when you need it Get immediate remote support when you need it Get immediate remote support when you need it Get immediate remote support when you need it Get immediate remote support when you need it
MS Exchange Database Remote Backup Get immediate remote support when you need it Get immediate remote support when you need it Get immediate remote support when you need it Get immediate remote support when you need it Get immediate remote support when you need it
MS Exchange Mail Level Remote Backup Get immediate remote support when you need it Get immediate remote support when you need it Get immediate remote support when you need it Get immediate remote support when you need it Get immediate remote support when you need it
MS Hyper-V Virtual Machine Backup
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
VMware Virtual Machine Backup
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
MS SQL Server Database Remote Backup
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
ICS Secure Cloud Message Continuity
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Wireless Backup Internet
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Server Collocation: (Cost Per U\Month) includes Internet, Firewall, Power & more) As low as $149 As low as $149 As low as $149 As low as $149 As low as $149
Advanced Disaster Recovery Solutions
Available
Available
Available
Available
Available
Virtual CTO Service (Chief Technology Officer)          
Ask the Virtual CTO Service
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
How to Questions and Answers
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Strategic Technology Planning
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
SERVICES & BENEFITS          
85% of support calls are answered in 1 minute or less
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Online Customer Portal
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Asset Tracking and Management
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Vendor Management
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
IT Purchasing and Guidance
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Discounts on Projects & Installations
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Cloud Computing Services
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Support for Multiple Office Locations
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Microsoft Certified Managed Service
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Priority Response Times
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
Get immediate remote support when you need it
SERVICE LEVEL AGREEMENT          
Guaranteed Critical Server \ Network down Response
within 1 hour or less
within 1 hour or less
within 1 hour or less
within 1 hour or less
within 1 hour or less
High Priority Response for Management and Executives
within 2 hours or less
within 2 hours or less
within 2 hours or less
within 2 hours or less
within 2 hours or less
Guaranteed Noncritical Issue Response
within one Business Day or less
within one Business Day or less
within one Business Day or less
within one Business Day or less
within one Business Day or less
Additional Hours
$135\hr
$135\hr
$135\hr
$135\hr
$135\hr

ICS is an award winning Microsoft Certified Silver Partner and Small Business Specialist

As a Microsoft Certified Partner, we are experts at managing and deploying Microsoft® Windows® networks. Our network solutions help you protect your data, increase productivity, and present a more professional image to customers.

Microsoft Small Business Specialist

We Offer:

  • Microsoft Silver Certified Partner
  • Dynamic Support | Managed IT
  • Cloud Computing for Business
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