Top 10 Best VoIP Providers in New Jersey: Expert Insights from a Local IT Partner

The VoIP and UCaaS (Unified Communications as a Service) market in New Jersey is evolving rapidly. With dozens of new entrants, ranging from national carriers to local resellers, it’s becoming increasingly difficult for businesses to identify which providers deliver true value and reliability.

At Integrated Computer Services (ICS), we’ve spent years helping organizations across New Jersey implement, integrate, and support a wide range of VoIP systems. This hands-on experience has given us a unique vantage point: we’ve seen which providers consistently deliver dependable performance and which tend to fall short once deployed in real-world environments.

This guide highlights the top 10 VoIP providers in New Jersey for 2025, based on a combination of service quality, reliability, scalability, and customer experience. These aren’t rankings, but rather curated insights to help your business make an informed decision.

What Criteria Did We Use to Evaluate New Jersey VoIP Providers?

When selecting a VoIP provider for your business, the right fit depends on far more than just price. We evaluated each provider using the following key criteria:

• Product Offerings: Breadth and flexibility of VoIP, UCaaS, and collaboration tools.

• Service Quality: Uptime, redundancy, and customer responsiveness.

• Customer Focus: Industry experience, scalability, and target market.

• Integration & Support: Compatibility with existing IT systems and ease of deployment.

• Unique Strengths: Differentiators such as AI tools, analytics, or local service presence.

Summary Table: Top 10 VoIP Providers in New Jersey

Quick Summary: Best VoIP Providers in New Jersey (2025)

• TeleCloud – A New Jersey-based VoIP provider offering white-glove UCaaS and exceptional local support for SMBs seeking reliability and personalized service.

• Vonage – A global leader in UCaaS and contact center solutions, ideal for enterprises needing advanced integrations and scalability.

• Eastern DataComm – Specializes in VoIP and school safety communications, trusted by educational and public sector organizations across New Jersey.

• JCT Solutions – Provides unified communication, network, and public safety systems for government, education, and enterprise clients.

• Phone.com – A simple, affordable VoIP platform built for startups and small businesses looking for quick, easy setup.

• BCN Telecom – Delivers enterprise-grade voice and networking solutions with a focus on reliability, customization, and performance.

• Affiliated Technology – Offers niche VoIP and UCaaS systems tailored to service industries with AI-powered call tools and CRM integrations.

• Lightpath – Combines dedicated fiber infrastructure with high-performance VoIP and managed network services for mid-sized enterprises.

• Verizon Business – Provides flexible VoIP and mobile-first UCaaS solutions backed by national infrastructure and scalability.

• Comcast Business – An accessible, bundled VoIP and internet option designed for small businesses needing straightforward, affordable connectivity.

1. TeleCloud (Morristown, NJ)

TeleCloud is one of the few New Jersey-based VoIP providers that combines advanced UCaaS capabilities with boutique-level, white-glove support. With over four decades in business communications, TeleCloud focuses on small to midsize businesses that value reliability, personalized service, and seamless integration with modern IT environments.

Product Offerings:

• Cloud Phone Systems & UCaaS: Hosted VoIP, SIP trunking, and business SMS tools for hybrid and on-prem teams.

• Integrations: Deep Microsoft Teams Voice integration, CRM connectors, and collaboration tools.

• Call Center Solutions: Call monitoring, analytics, recording, and customizable routing.

• Professional Services: Free telecom bill audits, network assessments, and on-site installation.

ICS Insight:
Our team has implemented and supported TeleCloud’s solutions for numerous clients across healthcare, urgent care, and professional services industries. The platform delivers strong uptime (99.99%), responsive local support, and robust analytics; making it an ideal fit for New Jersey businesses that want enterprise-grade features with a personal touch.

2. Vonage (Holmdel, NJ)

Vonage remains a global powerhouse in business communications, offering advanced UCaaS and Contact Center as a Service (CCaaS) platforms. Its strength lies in its scalability and developer-friendly APIs.

Product Offerings:

• Unified communications with SMS, meetings, and mobile apps.

• Omnichannel contact centers with AI-driven insights and workforce tools.

• Programmable APIs for voice, video, and messaging.

ICS Insight:
Vonage is a good fit for enterprise or mid-market clients that need complex integrations or operate multiple locations. However, smaller organizations often find it more complex and costly than necessary.

3. Eastern DataComm (Hackensack, NJ)

Eastern DataComm is a trusted name among schools, municipalities, and government organizations, combining VoIP with safety and security technology. Their Lockdown and Emergency Notification Solution (LENS) sets them apart from other regional providers.

Product Offerings:

• VoIP systems integrated with paging and alert systems.

• LENS safety suite for emergency notifications and real-time alerts.

• Infrastructure support including wireless, bells, and clocks for educational environments.

ICS Insight:
We’ve seen strong reliability from Eastern DataComm in K-12 deployments. Their focus on compliance, safety, and local service makes them one of the top providers for the education sector in New Jersey.

4. JCT Solutions (Springfield, NJ)

JCT Solutions offers a broad mix of VoIP, networking, and security services across public and private sectors. They’re well-known for their large-scale integration work with education and government entities.

Product Offerings:

• VoIP and collaboration through Avaya Cloud Office and Avaya Spaces.

• Video surveillance, emergency notification, and panic systems.

• Network and wireless infrastructure services.

ICS Insight:
For organizations that need unified communication and physical security integration, JCT provides strong multi-layered solutions. However, smaller businesses may find their offerings larger in scope than necessary.

5. Phone.com (Newark, NJ)

Phone.com delivers simple, cost-effective VoIP solutions ideal for startups and small businesses seeking a quick setup and low overhead.

Product Offerings:

• Cloud-based calling, video conferencing, and SMS.

• Call routing, voicemail transcription, and toll-free numbers.

ICS Insight:
Phone.com is a reliable entry-level platform. For clients seeking affordability and flexibility without advanced integrations, it’s a solid choice. It lacks some enterprise-level analytics but performs well for lean teams.

6. BCN Telecom (Morristown, NJ)

BCN Telecom focuses on customized enterprise network and voice solutions with strong emphasis on security and uptime. Their portfolio extends beyond VoIP to include managed connectivity and SD-WAN.

Product Offerings:

• Cloud voice UCaaS, SIP trunking, and managed network services.

• SD-WAN, MPLS, and POTS replacement.

• Network monitoring and premise-based firewalls.

ICS Insight:
For mid-size to large enterprises, BCN delivers unmatched control and reliability. However, it’s often more robust and expensive than most SMBs require.

7. Affiliated Technology (Edison, NJ)

Affiliated Technology offers customized VoIP and UCaaS solutions, particularly strong in the pest control, service, and logistics sectors. Their systems feature integrated CRM tools and AI voice enhancement.

Product Offerings:

• UCaaS suite with multi-channel communication (voice, SMS, social).

• AI-powered noise isolation and workforce optimization.

• Integrated contact center management and analytics.

ICS Insight:
Affiliated’s focus on industry customization makes it a strong option for niche businesses needing tailored communication tools, though its specialized scope limits general market appeal.

8. Lightpath (Green Brook, NJ)

Lightpath leverages its private fiber network to deliver reliable VoIP, internet, and managed connectivity solutions to mid-market and enterprise clients across the tri-state area.

Product Offerings:

• Hosted VoIP and SIP trunking.

• Dedicated internet access and SD-WAN.

• Cloud Connect and managed private networking.

ICS Insight:
Lightpath is an excellent fit for organizations already utilizing its fiber network, offering strong reliability and simplified billing. However, standalone VoIP customers without Lightpath connectivity may find limited flexibility.

9. Verizon Business (Newark, NJ)

As one of the largest national carriers, Verizon Business delivers reliable VoIP and UCaaS solutions under its Business Digital Voice and One Talk brands.

Product Offerings:

• Business Digital Voice: cloud-based PBX with 45+ features.

• One Talk: mobile-first unified communications for remote teams.
  
  

ICS Insight:
Verizon’s infrastructure and scalability are unmatched. However, support is more standardized, best for businesses comfortable managing their own IT environment.

10. Comcast Business (Mount Laurel, NJ)

Comcast Business provides VoIP, internet, and TV bundles, making it an easy entry point for small businesses with limited telecom needs.

Product Offerings:

• Business VoiceEdge with voicemail-to-email and conferencing.

• Gig-speed internet and SD-WAN.

ICS Insight:
Comcast remains a convenient, affordable option for small teams that value simplicity. However, customer support and advanced UCaaS features often lag behind specialized providers.

Which VoIP Provider Is Right for Your Business?

• Small Businesses & Startups: TeleCloud, Phone.com, Comcast Business.

• Education & Government: Eastern DataComm, JCT Solutions.

• Mid-Market & Enterprise: Vonage, BCN Telecom, Lightpath, Verizon Business.

• Specialized Industries: Affiliated Technology (pest control, field service).

How ICS Helps Businesses Choose and Support VoIP Systems

Choosing the right VoIP provider is more than a procurement decision, it’s a strategic IT alignment. At Integrated Computer Services, we help New Jersey businesses:

• Evaluate which VoIP provider best fits their IT and compliance needs.

• Integrate VoIP systems with existing networks, cybersecurity tools, and productivity suites.

• Manage and support day-to-day operations for consistent uptime and reliability.

Whether you’re upgrading from legacy PBX or optimizing your UCaaS strategy, ICS brings real-world experience with all major VoIP platforms to help you make a confident, cost-effective choice.