Outsourced Help Desk | NJ Help Desk

Outsourced Help Desk

Looking to outsource your IT department and helpdesk team but worried about getting quality service? We are the IT support provider of your dreams that has a team of technical support super heros that are eager to please and go the extra mile. There are plenty of IT support providers to choose from but the difficulty is finding an NJ help desk and desktop support team that is extremely detail oriented, follows the ITIL service life cycle and will go above and beyond in order to exceed your expectations. These characteristics are what differentiates us from our competition and is the reason why we have such high Google review ratings and a 99% customer retention rate for the past 10+ years. We build, manage, and deliver the best IT because we love technology and care about our clients success.

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FREE On-site Technology Assessment

Our unparalleled U.S. based outsourced help desk service features:

    • 100% US based service
    • Non-tiered help desk technical team – the first tech you speak to is the tech who solves your problem
    • All team members have technical degrees, certifications and a strong will to solve the toughest of IT challenges
    • Technical support team and all support sessions are performed in New Jersey and Georgia
    • Clients can easily submit tickets via email, web portal or by telephone
    • Best-in-breed ticketing system with client portal for access to support services from past and present
    • Detailed documentation system and extensive onboarding checklist
    • Guaranteed fast 1 hour or less critical down response via our (SLA) Service Level Agreement
    • State of the art remote control capabilities for Microsoft Windows, Apple OSX, and smart phones
    • All inbound and outbound help desk calls are recorded
    • Single point of contact
Call now to speak with a managed IT support specialist: (888) 941-7770

ICS is an award winning Microsoft Certified Silver Partner and Small Business Specialist

As a Microsoft Certified Partner, we are experts at managing and deploying Microsoft® Windows® networks. Our network solutions help you protect your data, increase productivity, and present a more professional image to customers.

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