Engineers on shift now. US-based support 24/7/365.
Careers | Integrated Computer Services is Growing
ICS is a growing New Jersey managed IT and cybersecurity provider seeking motivated technicians to deliver world-class IT support to small and mid-sized businesses.
- Competitive salary, 401K and pension plan
- Medical and disability insurance plus paid time off
- Professional development and certification support
Independently audited and ranked. Ranked #43 worldwide on the 2026 MSP 501, SOC 2 Type II audited, BBB A+, and named to the 2026 CRN MSP 500.
We are seeking talented, motivated professionals who are ready to deliver world-class IT support and industry-leading technology solutions to our valued clients. Our support team is composed of highly skilled technicians with strong technical backgrounds, industry certifications, and a relentless drive to solve complex IT challenges. We pride ourselves on professionalism, accountability, and providing an exceptional client experience. If you are passionate about technology, committed to continuous learning, and thrive in a fast-paced managed services environment, we would love to hear from you. Please email your resume to [email protected].
Integrated Computer Services (ICS) is a leading New Jersey-based Managed IT and Cybersecurity provider supporting over 5,000 end users. We are a security-first, AI-powered MSP focused on delivering white-glove IT support, regulatory compliance, and advanced cybersecurity solutions to small and mid-sized businesses.
Help Desk Analyst / Network Support Technician Position Overview
This role provides both remote and onsite technical support for our clients’ IT environments. You will troubleshoot issues, maintain systems, assist with network infrastructure, and support cybersecurity best practices in a fast-paced managed services environment.
This position requires professionalism, urgency, and a client-first mindset aligned with ICS standards.
Responsibilities:
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1. Provide Tier 1-2 remote and onsite technical support
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2. Troubleshoot desktops, laptops, printers, and peripherals
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3. Administer and monitor Windows servers and client systems
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4. Support Microsoft 365 environments (Exchange, Teams, SharePoint, Entra ID)
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5. Assist with firewall, switch, and wireless troubleshooting
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6. Participate in system deployments and project rollouts
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7. Document work clearly in our ticketing system
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8. Follow cybersecurity and compliance procedures
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9. Escalate complex issues appropriately
Required Qualifications
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1. 3-4 years of IT support experience (MSP experience preferred)
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2. Strong troubleshooting skills (hardware, OS, networking)
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3. Solid understanding of:
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A. Windows 11
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B. Windows Server 2022
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C. Active Directory & Group Policy
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D. LAN/WAN concepts
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E. Network switches & firewalls
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4. Experience supporting Microsoft 365
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5. Excellent customer service and communication skills
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6.Reliable transportation for onsite client visits
Preferred Certifications
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1. CompTIA A+ (required)
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2. CompTIA Network+ (required)
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3. Microsoft certification (preferred)
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4. Security+
What We Offer
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1. Competitive salary, 401K, and pension plan
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2. Medical & disability insurance
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3. Paid time off
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4. Professional development & certification support
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5. Opportunity to work in an AI-driven, cybersecurity-focused MSP environment
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6. Career growth within a rapidly expanding 25-person team
Integrated Computer Services, Inc. offers competitive pay, medical and disability insurance, paid time off, and more. For more information, please contact our Human Resource Department at [email protected]
What NJ businesses say after switching to ICS
200+ five-star Google reviewsICS handles 100% of our Windows environment, network, office devices and cyber security. They have helped with 3rd party vendors including our cyber insurance carrier to recommend and implement the proper tools. In the instances we needed support ASAP, they responded within minutes.
We had another IT vendor that just wanted to sell us stuff and tried repeatedly to take away my admin rights. ALL the techs at ICS are professional, personable, courteous, and knowledgeable, and they work WITH me, not against me. ICS has been one of the best decisions our company ever made.
Our company has been working with ICS for 4+ years. We are a fast growing company and always in need of technical support and they are always there to help. They respond to our requests in a timely manner and are able to fix the problem remotely.
About Us:
- 200+ 5-Star Google Rated IT Firm
- Microsoft Certified Cloud AI Partner
- SOC 2 Type II Audited Managed Service Provider
- Better Business Bureau A+ Rated
