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ICS Managed Service Plans and Information
ICS managed service plans offer unlimited, unmetered support for one flat monthly rate, and every agreement can be custom-tailored to match how your business operates.
- Unlimited support time for one flat monthly rate
- 30 minutes or less response for critical server or network down
- Custom-tailored coverage, services and contract terms
Our Managed Service Provider Plans were designed with our clients success in mind. With our unlimited support plans our time is never metered, so no matter how much time we spend working on technical problems, helping end users with desktop support issues, fixing data backup problems, monitoring and preventing cyber security exposures or patching your servers, you only pay one low, flat monthly rate regardless of how much time our team spends catering to your technology needs. We build, manage and deliver the best IT solutions because we love technology and care about our client's success. Our success depends on our clients success and its evident in every ticket our team closes. Every ICS service agreement can also be custom-tailored — we adjust coverage, included services and contract terms to fit the way your business operates.
MSP Plans & Pricing
Request More Information on Managed Services Plans
Flexible managed IT plans built to fit your needs and budget.
| ICS Managed IT Service Provider Plans: |
White Glove Managed IT Services |
|---|---|
| Agreement Term: |
1-3 Years
|
| Total Monthly Support Time Included: |
Unlimited
|
| Monthly Cost: |
Starting @ $999/month
|
| PROACTIVE MAINTENANCE | |
| Supported Servers | |
| 24x7 Remote Critical Uptime and Health Monitoring of Servers |
|
| SNMP Hardware Monitoring for Hard Drives, RAID Arrays, Voltages, Fan RPMs, and Memory Modules |
|
| 24x7 Remote Monitoring of Workstations, Tablets and Laptops |
|
| 8x6 M-F Proactive Maintenance |
|
| Weekly \ Biweekly Scheduled Server Maintenance |
|
| Weekly \ Biweekly Health Reporting |
|
| Microsoft Updates and Patch Management |
|
| Event Viewer Checkup |
|
| Network Resource Monitoring |
|
| Automatic Problem Escalation & Resolution |
|
| TECHNICAL SUPPORT | |
| Users Supported | |
| 8x6 M-F Remote Helpdesk Support |
Unlimited
|
| 24x7 Remote Helpdesk Support |
Optional
|
| 8x6 M-F On-site Support |
Unlimited
|
| 8x6 M-F Remote Support of Servers and Network Resources |
Unlimited
|
| Monthly On-site Scheduled System Admin Visit |
|
| Emergency On-site Support |
Unlimited
|
| Microsoft 365 Support (Includes Exchange Online, SharePoint, OneDrive, Entra, Intune) |
|
| Microsoft Azure Support |
|
| Network Devices Supported: (Firewalls, Routers, NAS, SAN, Managed switch, and Network Security Appliances) | |
| Voice Over IP (VOIP) Phone System Support |
|
| Line of Business Application Support \ Vendor support |
|
| Network Printer Management and Support |
|
| iPhone, iPads, Android, and Windows Phone Support |
|
| Microsoft Exchange Server Support |
|
| Online \ Email Ticketing System |
|
| SECURITY SERVICES | |
| Compliance as a Service | |
| Secure Awareness Training |
|
| 24/7/365 Managed Threat Detection and Response with Active Threat Hunting |
|
| Zero Trust Cyber Security with Application Control | |
| Office 365 Managed Detection and Response (ITDR) | |
| Google Work Space Managed Detection and Response | |
| Scheduled Network Security Auditing and IT Vulnerability Scans and Assessments |
|
| SIEM Log Management | |
| Multifactor Authentication |
|
| Dark Web Monitoring and Scanning |
|
| Firewall Management and Monitoring |
|
| (MDM) Mobile Device Management |
|
| Web Protection and Security (DNS Filtering) |
|
| Drive Encryption and Remote Wipe | |
| Antivirus \ Antispam Management |
|
| Advanced Threat Protection and Link Checking for Email Threats |
|
| ICS Threat Central Weekly Security Alerts |
|
| ICS SECURE CLOUD SERVICES: | |
| ICS Secure Cloud Advanced Mail Security | Premium Antispam |
|
| ICS Secure Cloud | Remote Data Backup | |
| ICS Secure Cloud | Microsoft Office 365 Managed Cloud Backup | |
| ICS Secure Cloud | Business Continuity Packages | |
| ICS Secure Cloud | Hosted Private Cloud Solutions | |
| BACKUP & DISASTER RECOVERY | |
| ICS Secure Cloud | Remote Data Backup |
|
| Workstation and Server Backups | |
| Unlimited Backup Management & Support |
|
| Daily Review of Remote Backup Reports |
|
| Microsoft Office 365 Exchange Online Mailbox Remote Backup |
|
| Microsoft Office 365 OneDrive, MS SharePoint, and MS Teams Remote Cloud Backup |
|
| MS Hyper-V Virtual Machine Backup |
|
| VMware Virtual Machine Backup |
|
| MS SQL Server Database Remote Backup |
|
| ICS Secure Cloud Message Continuity |
|
| Veeam Backup and Replication Management and Expertise |
|
| Server Collocation: (Cost Per U\Month) includes Internet, Firewall, Power & more) |
|
| Advanced Disaster Recovery Solutions | |
| VIRTUAL CTO SERVICE
(CHIEF TECHNOLOGY OFFICER) |
|
| Ask the Virtual CTO Service |
|
| How to Questions and Answers |
|
| Strategic Technology Planning |
|
| SERVICES & BENEFITS | |
| 95% of support calls are answered in 1 minute of less |
|
| Online Customer Portal |
|
| Asset Tracking and Management |
|
| Vendor Management |
|
| IT Purchasing and Guidance |
|
| Discounts on Projects & Installations |
|
| Cloud Computing Services |
|
| Support for Multiple Office Locations |
|
| Microsoft Certified Managed Service |
|
| SERVICE LEVEL AGREEMENT | |
| Guaranteed Critical Server \ Network Down Response |
30 minutes or less
|
| High Priority Response for Management and Executives |
within 2
hours or
less
|
| Guaranteed Noncritical Issue Response |
within 4
hours or
less
|
How Much Does Managed IT Cost in NJ?
Managed IT services in New Jersey are typically billed as a flat monthly fee, most often per user or per device, so your costs are predictable and scale cleanly as you grow. The price depends on your number of users and devices, the systems you run, your security and compliance needs, and the service tier you choose. The plans above are built so you can match a tier to your business and know exactly what is included, with no surprise hourly invoices.
Most NJ small and mid-sized businesses find a fully managed plan costs less than the downtime, security incidents, and lost productivity of a reactive break-fix approach, while freeing the team to focus on the business. Request a custom quote and we will right-size a plan to your environment.
ICS is an award winning Microsoft Certified Partner
As a Microsoft Certified Partner, we are experts at managing and deploying Microsoft® Windows® networks. Our network solutions help you protect your data, increase productivity, and present a more professional image to customers.
Independently audited and ranked. Ranked #43 worldwide on the 2026 MSP 501, SOC 2 Type II audited, BBB A+, and named to the 2026 CRN MSP 500.
What NJ businesses say after switching to ICS
200+ five-star Google reviewsICS handles 100% of our Windows environment, network, office devices and cyber security. They have helped with 3rd party vendors including our cyber insurance carrier to recommend and implement the proper tools. In the instances we needed support ASAP, they responded within minutes.
We had another IT vendor that just wanted to sell us stuff and tried repeatedly to take away my admin rights. ALL the techs at ICS are professional, personable, courteous, and knowledgeable, and they work WITH me, not against me. ICS has been one of the best decisions our company ever made.
Our company has been working with ICS for 4+ years. We are a fast growing company and always in need of technical support and they are always there to help. They respond to our requests in a timely manner and are able to fix the problem remotely.
About Us:
- 200+ 5-Star Google Rated IT Firm
- Microsoft Certified Cloud AI Partner
- SOC 2 Type II Audited Managed Service Provider
- Better Business Bureau A+ Rated
