Superior IT Support in New Jersey | Tailored White-Glove IT Support Plans For NJ Businesses | Integrated Computer Services

Technology ASSESSMENT

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At Integrated Computer Services, our technical support team consists of top-notch IT support analysts who specialize in delivering high-end helpdesk and desktop support services. Our dedicated team provides exceptional IT support and remote technical services to thousands of employees around the globe.

We carefully vet every IT support analyst, ensuring they pass rigorous interview tests and adhere to industry best practices. But beyond their technical expertise, our team is committed to delivering outstanding customer service.

Our operations are fully US-based, offering round-the-clock IT support, 365 days a year, across all time zones. Whether you need assistance with hardware, software, or cloud services, we've got you covered. Our support extends to a wide range of technologies, including Microsoft Office 365 (Exchange Online, Teams, OneDrive, SharePoint), Microsoft Azure, Google Workspace, on-premise servers, desktops, laptops, and both Windows and Mac systems.

At Integrated Computer Services, we believe in straightforward, predictable pricing. Our IT support plans are all-inclusive, providing unlimited access to our services for a flat monthly rate.

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Problems with Microsoft Office, Zoom, or MS Teams? Call the IT experts!

With IT support services from Integrated Computer Services, problems are resolved quickly and easily. We securely connect to your employee computers to provide remote helpdesk and desktop support services whenever an IT support request is submitted.

Our IT support team springs into action when:

Your employees cannot connect to OneDrive or VPN
Audio won’t work in MS Teams or Zoom
Microsoft Outlook won’t open
A folder or file goes missing in the share drive

We connect, fix, and usually prevent the same IT problems from happening again all while meeting or beating our promised response time guarantees.

Our remote IT support services will boost your workforce productivity by keeping your IT infrastructure running flawlessly, and by enabling your employees to get more work done with less headache. We build long-lasting business relationships by delivering consistent and reliable IT support services so our clients can take their business to the next level.

Your Full-Service IT Support Provider

24/7/365 B2B IT support and helpdesk services - Our technical team is available around the clock 24/7/365 and guarantees blistering fast response times. You can enroll in a 24/7 service plan or just pay hourly for after-hours support services as needed. Our support plans are custom tailored to your business needs and our technical team is always available.
Cyber security and critical systems health monitoring - Proactive cyber security monitoring is key to keeping your business data safe and keeping IT systems up and running 24/7/365.
Backup and disaster recovery and business continuity plans - Our backup and disaster recovery team starts by designing or optimizing your disaster recovery plan to align with your business needs. Once your plan is in place, we'll take care of everything—monitoring and managing your on-premise backups, cloud backups, Office 365 backups, and server image replication jobs. We continuously test and oversee your backup and disaster recovery strategy, ensuring your business stays up and running with zero downtime. With our proactive approach, you can rest easy knowing your operations are fully protected.

IT SUPPORT FREQUENTLY ASKED QUESTIONS:

Q: How fast does Integrated Computer Services respond to remote emergency IT issues?
A: We prioritize emergencies immediately. Our average response time for critical IT issues is under 10 minutes, and we guarantee a response within 30 minutes or less. Our 100% U.S.-based support team is available to quickly diagnose and resolve urgent problems remotely, minimizing downtime and keeping your business running smoothly.

Q: What types of technologies and systems does Integrated Computer Services support remotely?
A: We support a broad range of technologies and systems across your business infrastructure: from desktops and laptops (Windows & Mac) to on-premise servers, Microsoft 365 (Exchange Online, OneDrive, Teams, SharePoint), Microsoft Azure, cloud services, VPN/remote access, and network devices. Whether your employees are working on-site or remotely, our U.S.-based helpdesk can securely connect and resolve issues quickly.

Q: How does Integrated Computer Services keep my systems secure while providing remote support?
A: Security is built into every remote support session. Our technicians follow strict internal best practices, use secure remote-access tools, and adhere to industry standards (including SOC II compliance) to ensure your data and infrastructure remain protected. We also proactively monitor critical systems, apply patches, and integrate backup/disaster-recovery mechanisms so that your business stays safe and operational.

Integrated Computer Services NJ IT Support Services

IT Assessment

When our IT support analysts first engage with a new client, the first thing we do is provide a complementary technology assessment. Our specialists assess your IT network configuration, network security, backup systems, servers, workstations, software, and hardware.
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Helpdesk & Desktop Support

We provide 24/7 remote help desk and technical IT support services with guaranteed quick response times. When a problem is reported or caught by our remote technicians, we spring into action to quickly resolve the issue.
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Server Installation

A Certified Integrated Computer Services IT technician will perform a complimentary technology assessment and then deliver a network server implementation plan. It will include a cost effective, and rock-solid network design that is scalable for future growth.
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Remote Access IT Solutions

IT Mobility is a cost effective technology that allows you to conduct business away from your primary business location. Integrated Computer Services supports and implements several different types of IT Mobility like site to site VPNs, software VPNs, remote workplaces & more.
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