Engineers on shift now. US-based support 24/7/365.
ICS Managed IT Services 2 Year Pricing
| Cost: | CALL FOR PRICING |
| Agreement Term: | 12 - 24 months |
| Time allotment: | Unlimited |
| Scope of Coverage: | 8am-6pm - Monday Through Friday- Unlimited Remote and On-site Service |
| Request a Proposal | Call now to speak with an Support Plan Specialist: Toll Free: (888) 941-7770 |
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Support Plan: Unlimited
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Includes
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|---|---|
| 30-day FREE Trial Included: |
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| Total Support Time Included: |
Unlimited
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| Monthly Cost : (up to 3 devices per user including any combination of laptops, workstations, tablets or smartphones) |
CALL FOR PRICING
(minimum 10 users) |
| UNLIMITED TECHNICAL SUPPORT | |
| 8x6 M-F Remote Helpdesk Support |
Unlimited
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| 8x6 M-F On-site Support |
Unlimited
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| 8x6 M-F Remote Support of Servers and Network Resources |
Unlimited
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| Emergency On-site Support |
Unlimited
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| Network Devices Supported: (Firewalls, Routers, NAS, SAN, Managed switch, and Network Security Appliances) |
CALL FOR PRICING
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| Voice Over IP (VOIP) Phone System Support |
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| Monthly scheduled on-site half or full day system admin visit |
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| Line of Business Application Support \ Vendor support |
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| Network Printer Management and Support |
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| iPhone, BlackBerry, Android, Windows Phone Support |
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| Microsoft Exchange Server Support |
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| Online \ Email Ticketing System |
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| PROACTIVE MAINTENANCE | |
| Servers Supported |
CALL FOR PRICING
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| 24x7 Remote Critical Uptime and Health Monitoring of Servers |
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| 24x7 Remote Monitoring of Workstations, Tablets and Laptops |
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| 8x6 M-F Proactive Maintenance |
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| Weekly \ Biweekly Scheduled Server Maintenance (Preventative) |
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| Weekly \ Biweekly Health Reporting |
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| Microsoft Updates and Patch Management |
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| Event Viewer Checkup |
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| Network Resource Monitoring |
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| Automatic Problem Escalation & Resolution |
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| SECURITY SERVICES | |
| Security Awareness Training |
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| Network Security Auditing |
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| Vulnerability Scanning |
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| Free Spyware / Malware Removal Agent |
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| Firewall Management and Monitoring |
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| Mobile Device Management (MDM) |
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| Web Protection and Internet Security |
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| Premium Antivirus \ Antispam Management |
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| ICS SECURE CLOUD SERVICES: | |
| ICS Secure Cloud Microsoft Hosted Exchange 2013 25GB Mailbox (cost per month) | |
| ICS Secure Cloud Advanced Mail Security | Antispam |
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| ICS Secure Cloud | Remote Data Backup (cost per month) | |
| BACKUP & DISASTER RECOVERY | |
| ICS Secure Cloud | Remote Data Backup |
CALL FOR PRICING
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| Unlimited Backup Management & Support |
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| Daily Review of Remote Backup Reports |
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| MS Exchange Database Remote Backup |
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| MS Exchange Mail Level Remote Backup |
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| MS Hyper-V Virtual Machine Backup |
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| VMware Virtual Machine Backup |
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| MS SQL Server Database Remote Backup |
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| ICS Secure Cloud Message Continuity |
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| Wireless Backup Internet |
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| Server Collocation: (Cost Per U\Month) includes Internet, Firewall, Power & more) | |
| Advanced Disaster Recovery Solutions |
Available
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| Virtual CTO Service (Chief Technology Officer) | |
| Ask the Virtual CTO Service |
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| How to Questions and Answers |
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| Strategic Technology Planning |
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| SERVICES & BENEFITS | |
| 85% of support calls are answered in 1 minute or less |
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| Online Customer Portal |
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| Asset Tracking and Management |
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| Vendor Management |
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| IT Purchasing and Guidance |
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| Discounts on Projects & Installations |
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| Cloud Computing Services |
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| Support for Multiple Office Locations |
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| Microsoft Certified Managed Service |
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| Priority Response Times |
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| SERVICE LEVEL AGREEMENT | |
| Guaranteed Critical Server \ Network down Response |
within 1 hour or less
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| High Priority Response for Management and Executives |
within 2 hours or less
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| Guaranteed Noncritical Issue Response |
within one Business Day or less
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Call now to speak with an IT specialist: (201) 365-9716
Why Choose Us?
- Microsoft Certified Cloud AI Partner
- SOC 2 Type II Audited Managed Service Provider
- Google 5 Star Rated Business
- 24/7 US Based Technical Team
- Better Business Bureau A+ Rated
What NJ businesses say after switching to ICS
200+ five-star Google reviewsICS handles 100% of our Windows environment, network, office devices and cyber security. They have helped with 3rd party vendors including our cyber insurance carrier to recommend and implement the proper tools. In the instances we needed support ASAP, they responded within minutes.
We had another IT vendor that just wanted to sell us stuff and tried repeatedly to take away my admin rights. ALL the techs at ICS are professional, personable, courteous, and knowledgeable, and they work WITH me, not against me. ICS has been one of the best decisions our company ever made.
Our company has been working with ICS for 4+ years. We are a fast growing company and always in need of technical support and they are always there to help. They respond to our requests in a timely manner and are able to fix the problem remotely.
Our Road Team
About Us:
- 200+ 5-Star Google Rated IT Firm
- Microsoft Certified Cloud AI Partner
- SOC 2 Type II Audited Managed Service Provider
- Better Business Bureau A+ Rated