Managed IT Support Plans | Block Hour Pricing and Information

managed it support

Our Managed IT Support Plans are competitively priced and provide the full IT department experience at a fraction of the cost. Each plan provides proactive maintenance, server monitoring, remote helpdesk support, on-site support, unlimited remote data backup, virtual CTO (IT Strategy), vendor management and more. It doesn't matter which package you choose, all of our managed IT support plans include everything your business needs to succeed. When your clients depend on you - rest assured you can depend on us.

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ICS Block Hour Support Plans:
ALL BLOCK HOUR PLANS
30-day FREE Trial Included:
Get immediate remote support when you need it
Total Monthly Support Time Included:
10-100 hours
Monthly Cost:
CALL FOR PRICING
PROACTIVE MAINTENANCE  
24x7 Remote Critical Uptime and Health Monitoring of Servers
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24x7 Remote Monitoring of Workstations, Tablets and Laptops
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8x6 M-F Proactive Maintenance
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Weekly \ Biweekly Scheduled Server Maintenance
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Weekly \ Biweekly Health Reporting
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Microsoft Updates and Patch Management
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Event Viewer Checkup
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Network Resource Monitoring
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Monitoring and Maintenance of Additional Servers
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Automatic Problem Escalation & Resolution
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TECHNICAL SUPPORT  
8x6 M-F Remote Helpdesk Support
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8x6 M-F On-site Support
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8x6 M-F Remote Support of Servers and Network Resources
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Emergency On-site Support
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Network Devices Supported: (Firewalls, Routers, NAS, SAN, Managed switch and Network Security Appliances)

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Monthly Scheduled On-site System Admin Visit
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Line of Business Application Support \ Vendor support
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Network Printer Management and Support
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iPhone and Android Smartphone Support
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Microsoft Exchange Server Support
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Online \ Email Ticketing System
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SECURITY SERVICES  
Network Security Auditing
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Vulnerability Scanning
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Free Spyware / Malware Removal Agent
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Firewall Management and Monitoring
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ICS Secure Cloud | (MDM) Mobile Device Management
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ICS Secure Cloud Web Protection and Security
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Antivirus \ Antispam Management
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ICS SECURE CLOUD SERVICES:  
MS Hosted Exchange 2013 25GB Mailbox (cost per month)
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ICS Secure Cloud Advanced Mail Security | Antispam
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ICS Secure Cloud | Remote Data Backup (cost per month)
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BACKUP & DISASTER RECOVERY  
ICS Secure Cloud | Remote Data Backup
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Unlimited Backup Management & Support
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Daily Review of Remote Backup Reports
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MS Exchange Database Remote Backup
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MS Exchange Mail Level Remote Backup
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MS Hyper-V Virtual Machine Backup
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VMware Virtual Machine Backup
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MS SQL Server Database Remote Backup
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ICS Secure Cloud Message Continuity
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Wireless Backup Internet
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Server Collocation: (Cost Per U\Month) includes Internet, Firewall, Power & more)
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Advanced Disaster Recovery Solutions
Available
Virtual CTO Service (Chief Technology Officer)  
Ask the Virtual CTO Service
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How to Questions and Answers
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Strategic Technology Planning
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SERVICES & BENEFITS  
85% of support calls are answered in 1 minute or less
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Online Customer Portal
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Asset Tracking and Management
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Vendor Management
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IT Purchasing and Guidance
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Discounts on Projects & Installations
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Cloud Computing Services
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Support for Multiple Office Locations
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Microsoft Certified Managed Service
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Priority Response Times
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SERVICE LEVEL AGREEMENT  
Guaranteed Critical Server \ Network down Response
within 1 hour or less
High Priority Response for Management and Executives
within 2 hours or less
Guaranteed Noncritical Issue Response
within one Business Day or less
Call now to speak with a Managed Services Specialist(888) 941-7770

ICS is an award winning Microsoft Certified Silver Partner and Small Business Specialist

As a Microsoft Certified Partner, we are experts at managing and deploying Microsoft® Windows® networks. Our network solutions help you protect your data, increase productivity, and present a more professional image to customers.

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