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ICS Block Hour Support Plans:
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ALL BLOCK HOUR PLANS
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| 30-day FREE Trial Included: |
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| Total Monthly Support Time Included: |
10-100 hours
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| Monthly Cost: |
CALL FOR PRICING
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| PROACTIVE
MAINTENANCE |
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| 24x7 Remote Critical Uptime and Health Monitoring of Servers |
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| 24x7 Remote Monitoring of Workstations, Tablets and Laptops |
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| 8x6 M-F Proactive Maintenance |
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| Weekly \ Biweekly Scheduled Server Maintenance |
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| Weekly \ Biweekly Health Reporting |
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| Microsoft Updates and Patch Management |
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| Event Viewer Checkup |
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| Network Resource Monitoring |
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| Monitoring and Maintenance of Additional Servers |
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| Automatic Problem Escalation & Resolution |
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| TECHNICAL SUPPORT |
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| 8x6 M-F Remote Helpdesk Support |
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| 8x6 M-F On-site Support |
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| 8x6 M-F Remote Support of Servers and Network Resources |
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| Emergency On-site Support |
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| Network Devices Supported: (Firewalls, Routers, NAS, SAN, Managed switch and Network Security
Appliances) |
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| Monthly Scheduled On-site System Admin Visit |
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| Line of Business Application Support \ Vendor support |
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| Network Printer Management and Support |
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| iPhone and Android Smartphone Support |
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| Microsoft Exchange Server Support |
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| Online \ Email Ticketing System |
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| SECURITY SERVICES |
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| Network Security Auditing |
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| Vulnerability Scanning |
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| Free Spyware / Malware Removal Agent |
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| Firewall Management and Monitoring |
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| ICS Secure Cloud | (MDM) Mobile Device Management |
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| ICS Secure Cloud Web Protection and Security |
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| Antivirus \ Antispam Management |
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| ICS SECURE CLOUD SERVICES: |
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| MS Hosted Exchange 2013 25GB Mailbox (cost per month) |
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| ICS Secure Cloud Advanced Mail Security | Antispam |
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| ICS Secure Cloud | Remote Data Backup
(cost per month) |
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| BACKUP & DISASTER RECOVERY |
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| ICS Secure Cloud | Remote Data Backup |
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| Unlimited Backup Management & Support |
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| Daily Review of Remote Backup Reports |
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| MS Exchange Database Remote Backup |
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| MS Exchange Mail Level Remote Backup |
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| MS Hyper-V Virtual Machine Backup |
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| VMware Virtual Machine Backup |
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| MS SQL Server Database Remote Backup |
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| ICS Secure Cloud
Message Continuity |
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| Wireless Backup Internet |
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| Server Collocation:
(Cost Per U\Month) includes Internet, Firewall, Power & more) |
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| Advanced Disaster Recovery Solutions |
Available
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| Virtual CTO Service (Chief
Technology Officer) |
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| Ask the Virtual CTO Service |
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| How to Questions and Answers |
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| Strategic Technology Planning |
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| SERVICES & BENEFITS |
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| 85% of support calls are answered in 1 minute or less |
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| Online Customer Portal |
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| Asset Tracking and Management |
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| Vendor Management |
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| IT Purchasing and Guidance |
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| Discounts on Projects & Installations |
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| Cloud Computing Services |
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| Support for Multiple Office Locations |
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| Microsoft Certified Managed Service |
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| Priority Response Times |
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| SERVICE LEVEL AGREEMENT |
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| Guaranteed Critical Server \ Network down
Response |
within 1 hour or less
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| High Priority Response for Management and Executives |
within 2 hours or less
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| Guaranteed
Noncritical
Issue Response |
within one Business Day or less
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